Astro Parampara Privacy Policy

1. Introduction

Parampariyam Smart Solutions Private Limited (“Parampariyam”, “we”, “us” or “our”) operates the Astro Parampara mobile application, website and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store, disclose and protect information when users, astrologers and other individuals access or use Astro Parampara.

By creating an account or using the Services, you acknowledge that you have read this Privacy Policy. Where consent is required, we request it through an appropriate notice or affirmative action.

2. Information We Collect

2.1 Account and authentication information

We may collect:

• Mobile phone number and country calling code
• Firebase user identifier
• OTP verification and authentication status
• User role, such as customer, astrologer, administrator or support staff
• Account creation and last-login information

OTP codes are used for authentication. We do not ask users to disclose their OTP to our employees, astrologers or support representatives.

2.2 User profile and birth information

Depending on the features used, we may collect:

• Name
• Date, time and place of birth
• Preferred language
• Profile image, where voluntarily uploaded
• Astrology preferences or selected consultation categories
• Other information voluntarily entered into the profile

Birth information is used to provide astrology-related services, including horoscope, Panchang, Kundali or consultation-related features where available.

2.3 Astrologer information

For astrologers applying to or using the platform, we may collect:

• Name, mobile phone number and profile photograph
• Languages, specialisations, experience and biography
• Availability and online/offline status
• Consultation price
• Approval and verification status
• Call history and service-performance information
• Information submitted for onboarding, verification and support

Astrologer profile information intended for public display may be visible to users of Astro Parampara.

2.4 Consultation and call information

When a consultation is requested or completed, we may collect:

• User and astrologer account identifiers
• Call-request identifier and consultation category
• Request, acceptance, connection and disconnection timestamps
• Accepted, rejected, cancelled, timed-out, ongoing or completed status
• Consultation duration and price per minute
• Amount charged
• Technical connection information
• Call-history and transaction references

2.5 Voice-call content

Astro Parampara provides live one-to-one voice consultations.

Neither users nor astrologers may record, reproduce or distribute consultations without obtaining all permissions and consents required by applicable law. Although we do not store voice content, we may retain non-audio call metadata such as participants, duration, status, timestamps and charges for service delivery, dispute resolution, fraud prevention and legal compliance.

2.6 Wallet and transaction information

We may collect:

• Recharge amount and wallet balance
• Consultation deductions
• Payment order and transaction identifiers
• Payment status, date and time
• Refund or adjustment information
• Invoice or receipt information
• Limited billing information received from the payment processor

Payments are processed through Razorpay or another authorised payment-service provider displayed at checkout. We do not directly collect or store complete card numbers, CVV values, UPI PINs, online-banking passwords or similar payment credentials.

2.7 Device, application and technical information

We may automatically receive limited technical information, including:

• Device model, operating-system version and app version
• IP address
• Firebase Cloud Messaging or notification token
• App installation identifier
• Login and authentication events
• Network and connection information
• Crash, diagnostic and error information
• Security, fraud and abuse-detection signals

2.8 Permissions

Microphone: Used only to enable live voice consultations.

Notifications: Used for incoming consultation requests, call-status updates, scheduled notifications, service information and account-related messages.

Photos, media or camera: Requested only when a user or astrologer chooses to upload or capture a profile image or supporting document.

Permissions can generally be controlled through device settings. Disabling a required permission may prevent the corresponding feature from working.

2.9 Support communications

When you contact us, we may collect:

• Name, registered mobile number and email address
• Account role
• Message content
• Screenshots or attachments voluntarily submitted
• Information needed to investigate the request

3. How We Use Information

We may use information to:

• Create, authenticate and manage accounts
• Verify mobile phone numbers
• Create and display user or astrologer profiles
• Connect users with astrologers and operate live voice consultations
• Calculate consultation duration and charges
• Manage wallet balances, recharges, adjustments and refunds
• Provide horoscope, Panchang, Kundali and other astrology-related features
• Send incoming-call, account, service and scheduled notifications
• Process astrologer onboarding and approval
• Provide customer and technical support
• Detect fraud, abuse, unauthorised access and policy violations
• Diagnose errors and improve application reliability
• Maintain transaction, consultation and audit records
• Enforce our Terms and Conditions
• Comply with legal, regulatory, taxation and accounting requirements
• Establish, exercise or defend legal claims

We do not use the contents of voice consultations for advertising or profiling because we do not record or store those conversations.

4. How Information Is Shared

We do not sell users’ personal information.

4.1 Between users and astrologers

We may share limited information needed to provide a consultation, such as:

• Display name and selected language
• Relevant birth details voluntarily supplied for the consultation
• Consultation request and status
• Information voluntarily communicated during the consultation

4.2 Service providers

We may use service providers including:

• Google Firebase: authentication, databases, cloud functions, hosting and notifications
• Agora or another communication provider: real-time transmission of live voice consultations
• Razorpay or another authorised payment provider: payment processing, transaction verification, refunds and fraud prevention
• Prokerala or another astrology-data provider: horoscope, Panchang, Kundali and related calculations
• Hosting, security and support providers: infrastructure, service operation, fraud prevention and customer support

These providers may process information only as necessary to deliver their respective services and are subject to their own terms and privacy practices.

4.3 Legal and safety disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law or valid legal process
• Respond to lawful requests from courts, regulators or authorities
• Prevent fraud, cyber incidents or misuse
• Protect users, astrologers, the company or the public
• Investigate suspected violations of our Terms and Conditions
• Establish, exercise or defend legal claims

4.4 Business transactions

If the company undergoes a merger, restructuring, acquisition, investment, asset transfer or similar transaction, relevant information may be transferred subject to applicable law and appropriate safeguards.

5. International Processing

Some service providers may process or store information on infrastructure located outside the user’s state or country. Where required, we take reasonable steps to ensure that such processing is subject to contractual, organisational and technical safeguards and is carried out in accordance with applicable law.

6. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

• Account and profile information is retained while the account remains active.
• Consultation metadata and call history may be retained for service, payment, fraud-prevention and dispute-resolution purposes.
• Payment and transaction records may be retained for taxation, accounting, regulatory and legal requirements.
• Support communications may be retained until the matter is resolved and for a reasonable period afterward.
• Security and technical logs may be retained for a limited period for reliability and abuse prevention.
• Backup copies may remain temporarily until overwritten or securely deleted through normal backup cycles.

When an account-deletion request is completed, personal information associated with the account will be deleted or anonymised, except information that we are required or permitted to retain for legal, regulatory, payment, taxation, security, fraud-prevention or dispute-resolution purposes.

7. Account and Data Deletion

Users can request deletion through the Astro Parampara app:

Profile → Delete Account

Users can also request account deletion through the public webpage: https://parampariyam.in/account-deletion/

A request may also be submitted to support@parampariyam.in with the subject Astro Parampara Account Deletion Request.

The request should include the registered mobile number and whether the account is a user or astrologer account. We may verify account ownership before processing the request.

We aim to complete verified deletion requests within 30 days, unless a longer period is reasonably necessary or retention is required by applicable law. Account deletion may result in permanent loss of access, removal or anonymisation of profile information, cancellation of pending consultation requests, loss of access to history and deactivation of an astrologer profile.

8. User Rights

Subject to applicable law, users may request:

• Information about personal data processed by us
• Access to available personal information
• Correction of inaccurate information
• Completion or updating of profile information
• Withdrawal of consent where processing is based on consent
• Deletion of the account and associated personal information
• Information about grievance-redressal options

Requests may be sent to support@parampariyam.in. We may verify identity before acting on a request.

9. Security

We use reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss or misuse. These measures may include authentication controls, restricted administrative access, encrypted network transmission, security rules, access logging and service-provider safeguards.

No method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, and users are responsible for protecting their devices, OTPs and account access.

10. Children’s Privacy

Astro Parampara is intended for individuals who are at least 18 years old. We do not knowingly permit children under 18 to create accounts, make payments or use paid consultations.

If we learn that information has been collected from a child contrary to this policy, we may suspend the account and take reasonable steps to delete the information. Parents or guardians may contact support@parampariyam.in.

11. Third-Party Services and Links

The Services may contain links to or integrations with third-party services. Their handling of information is governed by their own privacy policies and terms. We encourage users to review the applicable third-party policies before providing information or completing a transaction.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the Services, technology, legal requirements or business practices. The revised policy will display an updated effective date. Where required, we may also provide an in-app notice or request renewed consent.

13. Contact and Grievance Redressal

For privacy questions, rights requests, complaints or account deletion:

Please include enough information to identify the account and issue, but never send an OTP, card PIN, UPI PIN, CVV or password.